Shipping policy

Shipping destinations

Falcon Pass Studio currently ships within the United States to addresses supported by our checkout. International shipping is not available.

Order preparation

Orders are typically prepared and shipped within 5 business days after payment is confirmed. Preparation time is separate from carrier transit time. Business days exclude weekends and holidays.

If a product requires a different preparation period, it will be stated on its product page or agreed with you before purchase. If an unexpected delay affects your order, we will contact you with an updated estimate and available options.

Shipping charges

Available shipping methods and any applicable charges are displayed at checkout before you complete your purchase.

Any free-shipping offer will be identified on the website or at checkout, together with applicable conditions.

Packaging and tracking

Artwork is packaged to protect the print, matting, and framing, as applicable.

Once your order ships, we will send a shipping confirmation to the email address provided with your order. Tracking information will be included when available.

Delivery estimates

Carrier delivery dates are estimates and are not guaranteed. Weather, holidays, and carrier disruptions may affect delivery.

If tracking shows an unusual delay or your package appears to be missing, contact info@falconpassstudio.com so we can investigate with the carrier and help resolve the issue.

Shipping addresses

Please verify your shipping address before submitting your order. If you discover an error, contact us immediately. We will make reasonable efforts to update the address before shipment.

Address changes may not be possible after shipment. Additional shipping charges resulting from an incorrect or incomplete address supplied by the customer may be the customer’s responsibility.

Damaged, defective, or incorrect items

Please inspect your artwork upon delivery. If it arrives damaged, defective, or incorrect, contact info@falconpassstudio.com promptly with your order number and photographs of the artwork, shipping box, and protective packaging.

Retain the artwork and packaging while we resolve the issue. Please do not return damaged artwork without first receiving instructions.

Falcon Pass Studio will cover necessary return shipping costs for damaged, defective, or incorrect items and arrange an appropriate replacement or refund.

Returns

For return eligibility, instructions, and shipping responsibilities, please review our Returns and Refunds Policy.

Contact

For shipping questions, contact:

Falcon Pass Studio
info@falconpassstudio.com
918-550-3093