Refund policy

Returns and Refunds

Falcon Pass Studio accepts return requests within 30 days after delivery.

To qualify for a return, artwork must be unused, undamaged, and in the same condition in which it arrived, with its original protective packaging. Please provide your order number or proof of purchase.

Requesting a return

Contact info@falconpassstudio.com before sending any item back. Once your return is approved, we will provide the return address and shipping instructions.

For returns due to a change of mind, the customer is responsible for return shipping costs. Original shipping charges are not refundable, except where required by law. Please use a tracked shipping service and package the artwork securely; shipping insurance is recommended for framed artwork.

Please do not send artwork back without first receiving return approval.

Damaged, defective, or incorrect items

Please inspect your order upon delivery and contact info@falconpassstudio.com promptly if the artwork is damaged, defective, or incorrect. Include your order number and photographs of the artwork, shipping box, and protective packaging. Retain the packaging while we resolve the issue.

Falcon Pass Studio will cover necessary return shipping costs for damaged, defective, or incorrect items and arrange an appropriate replacement or refund. Please contact us before returning damaged artwork.

Custom and personalized orders

Personalized artwork and specially commissioned orders are not eligible for change-of-mind returns. This exclusion does not apply to standard artwork purchased from our catalog or to items that arrive damaged, defective, or incorrect.

Gift cards are non-returnable except where required by law.

Exchanges

To exchange standard catalog artwork, request a return for the original item and place a separate order for the replacement.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method within 10 business days.

Your bank or credit card company may require additional time to post the refund. If more than 15 business days have passed since approval, contact info@falconpassstudio.com.

Your consumer rights

This policy does not limit any cancellation, return, or refund rights available under applicable law.